One platform: students, companies, universities
Walnutcraft
Career course Beginner

Cloud Support Engineering

This course prepares you for the AWS Cloud Practitioner, Microsoft AZ-900, CCNA credentials. University partner: Partner University (sample).

Networking and operating systems fundamentals from university faculty; AWS and Azure support work from engineers on live cloud support desks.

Part A · Theory · University · 30%Part B · Practical · Industry · 70%

Who this course is for

Graduates in computer applications, IT or science, and IT support staff who want to move to cloud.

What you will be able to do

Graduates are ready for cloud support engineer, L1 cloud operations and NOC roles, and for the AWS Cloud Practitioner and AZ-900 exams.

Careers this course serves

Cloud EngineerCloud Engineer in UAE

Jobs this course leads to

Roles from partner employers that name this course's certification.

All jobs
Managed services partner20 vacanciesCloud Support Engineer, L1Noida, India₹3.5 to 5.5 lakh a yearQualificationBCA, B.Sc IT, B.Tech or any graduate with a cloud certificationKey certificationAWS Cloud Practitioner, Microsoft AZ-900Suggested course8 weeksCloud Support EngineeringUniversity + company₹12,000Freshers to 1 yearView job

Syllabus, by who teaches it

Progress is tracked separately for theory and practical, and both are assessed.

Part A · Theory University faculty
  1. A1
    Networking fundamentals

    IP addressing, DNS, routing and firewalls.

  2. A2
    Operating systems

    Linux and Windows administration essentials.

  3. A3
    Cloud concepts

    Service models, shared responsibility, regions and availability.

  4. A4
    ITIL basics

    Incidents, requests, changes and service levels.

Assessed by a proctored online theory exam set and marked by university faculty.
Part B · Practical Industry professionals
  1. B1
    AWS core services

    EC2, S3, IAM, VPC and CloudWatch, hands-on.

  2. B2
    Azure core services

    Virtual machines, storage, Entra ID and Monitor.

  3. B3
    Support desk simulation

    Tickets, troubleshooting runbooks and escalation on a live lab.

  4. B4
    Certification practice

    Mock exams for AWS Cloud Practitioner and AZ-900.

  5. B5
    Industry project

    Resolve a week of real tickets from a partner company's queue, reviewed by their lead.

Assessed on progressive assignments, the industry project and a presentation to the partner team.
You earnWalnutcraft Certificate in Cloud SupportIssued on passing both assessments, with theory and practical marks shown separately. Verifiable online by employers.
Industry projectA brief from a partner companyResolve a week of real tickets from a partner company's queue, reviewed by their lead.
After the courseApply to partner rolesApply from Walnut LMS to the roles partner employers share for this career, and sit the certification exam with the course's preparation.

Certifications this course prepares you for

AWS Cloud PractitionerAmazon Web ServicesThe first AWS certification, proving you understand cloud concepts, core services, security and pricing.Microsoft AZ-900MicrosoftThe entry certification for Microsoft Azure, the cloud most Indian IT services companies run for their clients.CCNACiscoThe standard networking credential, valued in cloud support, network and security roles.

Ready for Cloud Support Engineering?

Ask about the next batch, fees and whether your employer can sponsor the seat.

Enrol or enquireRequest the syllabus